Friday, June 24, 2011

FAQ on Garden Railways from The Train Lady

Granted, half the fun of having trains is making your own layouts...but if you're a business, that wants a model train layout, you go to Elaine Silets.

Here's the FAQ from her website:
Question: Do you cover your Garden Railways in the winter?
Answer: NO. Garden Railroads operate all year long in any climate. They are miniature prototypes of real railroads and operate under the same weather constraints.

Question: Is Huff & Puff open to the public?
Answer: NO. We are open to qualified perspective buyers by appointment only. However, we are open for occasional charitable fund raising events. You can be added to our mailing list by registering on our CONTACT page.

Question: How long does it take to build a railroad?
Answer: The length of time required to build a Model Railroad or a Garden Railway depends on the scope, size, and intricacies involved. This is driven by the design, the number of square feet, number of lineal feet of track, type of installation and method of operation requested by the client, as well as the custom buildings, automations, special features and the level of detail specified. The process is much like working with a home building contractor.

Question: How much do you charge for your railroads?
Answer: One track railroads or wooden train environments for children, Christmas tree train layouts and other holiday displays, start at approximately $7,000 (USD). Model Railroads, Train Furniture, Garden Railways, etc. start at $20,000 (USD) and go up depending on the design, labor, materials, square footage, topography and techniques involved. Custom Children's Wooden Railroad Inter-active Environments start at $15,000 (USD), depending on the bridges, buildings, and trestles. Back drops will factor into the cost as well.

Question: Do you buy collections?
Answer: NO.

Question: Do you sell Scale Trains?
Answer: We do under certain circumstances, such as for our regular layout customers.

Question: Do you sell track, accessories, etc.?
Answer: NO. We are not a Hobby Shop or Website devoted to that side of the business.

Question: Do you repair trains?
Answer: No. We recommend returning your trains to the dealer you purchased them from, or to the manufacturer for repair.

Question: Can you create Garden Railways in scales other than G-scale?
Answer: No. We prefer to use G-Scale exclusively for our Garden Railways, as they are manufactured for exterior use.

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